Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation; Plano (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO and Extended Leave

401(k) with company match

Disability insurance

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Plano, TX is seeking a Patient Service Specialist (PSS). This entry-level role supports scheduling, intake, insurance verification, copay collection, and data entry in a fast-paced outpatient setting.

Hours vary Monday–Friday 7am–7pm; full time. Starting pay is $19–$25 per hour, depending on experience. Benefits include health/dental/vision, PTO, 401(k) with company match, disability coverage, and opportunities for professional growth.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification helpful.
• Healthcare, medical, or dental office administration experience desirable.

Responsibilities

• Coordinates patient appointments and supports treatment adherence.
• Registers patient information and documents in the EMR.
• Verifies insurance and obtains required authorizations before visits.
• Collects patient financial responsibilities and processes billing tasks.
• Maintains files and scans medical documents.

Skills

Customer service

Insurance verification

Healthcare administration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Plano, TX (15th St)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage


• Paid Time Off (PTO) and Extended Illness Days (EID)


• A 401(k) retirement plan with company match


• Short and Long Term Disability


• Personal and Family Medical Leave


• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.


• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.


• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.


• Collects toward patient responsibility at each visit.


• Scan and maintain medical documents.


• Reconciles and posts charges daily and other reporting to ensure clean claim processing.


• Responds to all request for information from patients, other department and physicians.


• Maintains office, orders supplies and manages mail.


• Willingness to adjust schedule to center needs.


• Travels Attends all mandatory meetings and in-service education programs.


• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience


• Knowledge of insurance verification


• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

#BSWIR-Outpatient