Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Little Elm (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) retirement plan

Disability

Paid Family Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Little Elm, TX is seeking a Patient Service Specialist (PSS) to join our team. This entry-level role requires strong customer service, insurance verification, and office coordination, with an emphasis on accuracy in scheduling, check-in/out, and EMR data entry.

Starting salary is $19 to $25 per hour, full-time, hours vary Mon-Fri 7am-7pm, and travel between locations may be required.

Qualifications

• HS diploma or GED is required.
• Entry-level position with emphasis on accurate administrative tasks.
• Willingness to travel between locations.

Responsibilities

• Check in and check out patients; collect co-pays.
• Verify patient insurance and obtain required authorizations.
• Schedule appointments and coordinate with center manager to minimize cancellations.
• Register patient information in the EMR with signatures and accuracy.
• Scan, file and maintain medical documents; manage mail and supplies.
• Travel to multiple locations as needed.

Skills

Customer service

Insurance verification

Office administration

Education

HS diploma or GED

Tools

EMR software

Scheduling systems

Job description

Baylor Scott & White Institute for Rehabilitation

Little Elm, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

C

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration