Patient Service Specialist

Select Medical; Garland (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life insurance

Paid Time Off (PTO) and Extended Ill.,

401(k) with company match

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Garland, TX is seeking an entry-level Patient Service Specialist. The role involves front-desk tasks, insurance verification, scheduling, and general office duties.

You will register patient information in the EMR, verify insurance, obtain authorizations, and explain financial responsibilities. The position offers full-time hours and a competitive benefits package.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification is a plus.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Check in and check out patients; verify insurance; schedule appointments.
• Register patient information and ensure forms are complete in the EMR.
• Verify insurance and obtain required authorizations; explain benefits and responsibilities.
• Collect payments toward patient responsibility at each visit.
• Maintain office; order supplies; manage mail; and assist with coverage as needed.
• Reconcile charges daily and generate reports for clean claim processing.
• Respond to information requests from patients, other departments, and physicians.
• Support treatment adherence and center operations; travel to other sites as needed.

Skills

Customer service

Detail oriented

Insurance verification

Scheduling

Reporting

Faxing and scanning

Office duties

Education

HS diploma or GED

Tools

EMR systems

Job description

Baylor Scott & White Institute for Rehabilitation

Garland, TX (Firewheel)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

#BSWIR-Outpatient