Medical Front Office

Rush University Medical Center; Frisco (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Frisco, TX (Day Neuro Hub) is seeking a Patient Service Specialist (PSS) - Float. This full-time role involves front-desk duties, scheduling, insurance verification, and rapid check-in/out in a fast-paced clinic.

The ideal candidate has high-school completion and customer service experience; familiarity with medical offices, benefits, and billing processes is a plus. Starting pay ranges from $19 to $25 per hour with benefits.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.

Responsibilities

• Coordinate patient appointments with center manager to minimize cancellations and support treatment adherence.
• Register patient information and ensure forms are complete and in the electronic medical record.
• Verify patient insurance and obtain required authorizations; explain benefits and responsibilities.
• Collect patient responsibility at each visit.
• Scan and maintain medical documents.
• Post charges and report to ensure clean claim processing.
• Respond to information requests from patients and departments.
• Maintain office, order supplies, and manage mail.
• Adjust schedule to center needs and travel for coverage when necessary.

Skills

Customer service

Detail oriented

Fast-paced environment

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Frisco, TX (Day Neuro Hub)

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans