Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation; Austin (TX); On-site; USD 24,796 - 34,440; Full time

Job summary

A healthcare provider in Austin, TX is seeking a Patient Service Specialist to coordinate patient appointments, verify insurance, and provide excellent customer service. The ideal candidate has a high school diploma and customer service experience. This full-time entry-level role requires adaptability and the ability to travel to multiple clinics, offering compensation between $18 - $25 per hour based on experience.

Qualifications

• Entry-level position requiring strong organizational and customer service skills.
• Must be adaptable and able to work both independently and as part of a team.
• Willingness to travel to other locations as needed.

Responsibilities

• Coordinates patient appointments to minimize cancellations.
• Registers patient information ensuring accuracy in electronic records.
• Verifies patient insurance and explains financial responsibilities.
• Collects copays from patients at each visit.
• Maintains medical documents and reconciles charges daily.
• Responds to information requests from patients and other departments.

Skills

Organizational skills

Adaptability

Customer service

Communication skills

Education

High school diploma or GED

Job description

Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Austin, TX (North Austin clinic)

Hours: Monday - Friday 7am - 7pm

Full Time

Compensation: $18 - $25 per hour based on experience

This is an entry-level position. Seeking an organized, adaptable individual who can work well with others or independently. Candidate will be required to travel to other locations as needed and to provide outstanding customer service while completing the intake process, insurance verification, authorizations, billing reports, and other tasks. The position requires travel to multiple clinics.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects copay from patients at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and reports for clean claim processing.
• Responds to all requests for information from patients, other departments and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to attend all mandatory meetings and in‑service education programs.
• Travels to non‑home location center or other site for coverage when necessary.
• Has a high school diploma or GED.

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Experience in healthcare, medical, or dental office administration

Seniority Level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care