Patient Service Specialist - Medical Front Office

Select Medical; Georgetown (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Georgetown, TX seeks a Patient Service Specialist (Float) to support multiple outpatient clinics. This full-time role requires travel to centers in Georgetown, Liberty Hill, and Burnet, with hours Monday–Friday 7am–7pm.

Starting pay is $18–$25 per hour and benefits include health, dental, vision, and retirement options. The ideal candidate is organized, detail-oriented, and able to provide outstanding customer service while handling intake,

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare/medical or dental office administration experience preferred.

Responsibilities

• Coordinate patient appointments with Center manager to minimize cancellations and support adherence.
• Register patient information and ensure forms are signed for EMR entry.
• Verify insurance and obtain required authorizations; explain benefits and costs to patients.
• Collect patient copayments and manage billing reports.
• Scan and maintain medical documents; reconcile and post charges daily.
• Respond to information requests from patients and other departments; maintain office and supplies.
• Travel to non-home locations for coverage as needed.

Skills

Customer service experience

Insurance verification

Healthcare administration

Detail oriented

Strong communication

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Georgetown (NW), TX

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Candidate will be required to travel to multiple outpatient clinics as needed.

Areas of coverage include (but not limited to): Georgetown, Liberty Hill, and Burnet

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans