Patient Service Specialist - Medical Front Office

Talentify; Little Elm (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription coverage

PTO and EID

401(k) with company match

Disability Insurance

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Little Elm, TX is seeking a patient service specialist. This entry-level role focuses on front-desk tasks, scheduling, insurance verification, and assisting patients with check-in/out in a fast-paced outpatient setting.

The position offers full-time hours with a starting hourly rate and benefits; compensation is based on experience and internal equity. Training and growth opportunities are available within the clinic network.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.

Responsibilities

• Coordinates patient check-in and check-out, ensuring accurate forms and signatures.
• Verifies insurance and obtains required authorizations prior to visits.
• Schedules appointments and supports treatment adherence with the Center manager.
• Maintains electronic medical records and handles related office duties.
• Reconciles charges and assists with reporting to ensure clean claim processing.
• Assists patients and physicians with information requests and inquiries.

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Little Elm, TX

Patient Service Specialist (PSS) -

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans