Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Denton (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

PTO & EID

401(k) with match

Short & Long Term Disability

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Denton, TX is seeking a Patient Service Specialist (PSS) for a full-time, entry-level role. Starting salary is $19-$25 per hour, with benefits including health, dental, vision insurance, PTO, 401(k) and more.

The position focuses on patient access, referrals, intake and data entry. Responsibilities include verifying insurance, obtaining authorizations, copay collection, scheduling, and maintaining EMR records.

Qualifications

• Entry-level position.
• HS diploma or GED required.
• Experience in healthcare, medical, or dental office administration preferred.

Responsibilities

• Coordinate patient appointments with the Center manager to minimize cancellations and support treatment adherence.
• Register patient information and ensure forms are complete and accurate in the EMR.
• Verify insurance and obtain required authorizations; explain benefits and financial responsibilities.

Skills

Customer service experience

Insurance verification knowledge

Healthcare office admin

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Denton (Mayhill), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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