Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Carrollton (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO and EID

401(k) with company match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Carrollton, TX is seeking an organized Patient Service Specialist (PSS). This full-time entry-level role involves check-in/check-out, insurance verifications, scheduling, and basic office duties across multiple locations.

A HS diploma or GED is required. Salary starts at $19–$25 per hour, DOE, with benefits including health, dental, vision, PTO, and a 401(k) plan.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification beneficial.

Responsibilities

• Coordinate patient appointments with Center manager to minimize cancellations.
• Register patient information and ensure forms are complete in EMR.
• Verify insurance and obtain authorizations before visits; explain benefits and responsibilities.
• Collect patient payments at visits and post charges; maintain documentation.
• Scan and file medical documents; manage mail and supplies.
• Travel to multiple locations as needed and attend meetings and trainings.

Skills

Customer service

Insurance verification

Medical office administration

Education

HS diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

Baylor Scott & White Institute for Rehabilitation

Carrollton, TX (Hebron)

Patient Service Specialist (PSS)

Hours: Monday - Friday 7-7

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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