Patient Service Specialist - Medical Front Office

Talentify; Georgetown (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid Time Off

401(k) retirement plan

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Georgetown, TX seeks a Patient Service Specialist (PSS) - Float. This entry-level role requires travel to outpatient clinics within Georgetown, Liberty Hill, Burnet, and surrounding areas, with hours Monday–Friday 7am–7pm.

Starting pay is $18–$25 per hour, full-time benefits apply, and flexibility to cover multiple sites is essential. Responsibilities include scheduling, intake and data entry, insurance verification, obtaining authorizations,

Qualifications

• HS diploma or GED required.
• Preferred experience in customer service and healthcare administration.
• Experience with insurance verification is a plus.

Responsibilities

• Coordinate patient appointments and minimize cancellations across clinics.
• Register patient information and ensure accurate EMR data entry.
• Verify insurance, obtain authorizations, explain benefits and financial responsibilities.
• Collect patient payments and reconcile charges daily.
• Maintain office organization and manage supplies.

Skills

Customer service

Insurance verification

Data entry

Scheduling

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Georgetown (NW), TX

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Candidate will be required to travel to multiple outpatient clinics as needed.

Areas of coverage include (but not limited to): Georgetown, Liberty Hill, and Burnet

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour

based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Equal Opportunity Employer including Disabled/Veterans