Patient Service Specialist - Medical Front Office

Select Medical; Austin (TX); On-site; USD 24,000 - 34,000; Part time

Job summary

Baylor Scott & White Institute for Rehabilitation in Austin, TX is seeking a Patient Service Specialist (PSS) - Float to join our front office teams across multiple outpatient clinics. This PRN role requires travel between Pflugerville, North Austin, Steiner and Liberty Hill locations, with varied hours M-F 7am–7pm.

The ideal candidate provides outstanding customer service, performs data entry, insurance verification, authorizations and scheduling, and supports therapists and staff in a

Qualifications

• HS diploma or GED required.
• Experience in customer service and healthcare admin preferred.
• Knowledge of insurance verification and pre-authorization helpful.

Responsibilities

• Greet patients and answer phones.
• Process referrals, schedule appointments, and data entry.
• Verify insurance, obtain pre-authorizations, and explain benefits.
• Collect copays and balance cash daily.
• Support therapists and therapy assistants.
• Travel to multiple outpatient clinics as needed.

Skills

Customer service

Data entry

Insurance verification

Pre-authorization

Scheduling

Communication

Education

HS diploma or GED

Tools

Front office software

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Austin, TX (North Austin Clinic)

Patient Service Specialist (PSS) - Float

Hours: vary M- F between 7am - 7pm

PRN (as needed)

Candidate will be required to travel to multiple outpatient clinics.

Area of Coverage: Pflugerville, North Austin, Steiner, Liberty Hill

PRN rate:$21.00 per hour

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidateto provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans