Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Cedar Park (TX); On-site; USD 25,000 - 33,000; Part time

Job summary

Baylor Scott & White Institute for Rehabilitation seeks a Patient Service Specialist (PSS) - Float to support multiple outpatient clinics in the Cedar Park area. The role involves travel to facilities, handling referrals, intake, data entry, insurance verification, pre-authorizations, and scheduling; you will balance cash and prepare reports.

The ideal candidate has strong customer service skills, experience with insurance verification, and familiarity with healthcare office administration.

Qualifications

• Prior experience in customer service or front desk roles.
• Knowledge of insurance verification processes.
• Experience in healthcare, medical, or dental office administration.

Responsibilities

• Process referrals and schedule patients from intake to appointment.
• Data entry and insurance verification, including pre-authorizations.
• Review benefits with patients and collect copays.
• Schedule patient appointments and operate the front desk.
• Support therapists and therapy assistants.
• Balance daily cash and manage weekly deposits.

Skills

Customer service

Insurance verification

Healthcare office administration

Data entry

Phone etiquette

Education

HS diploma or GED

Tools

Insurance verification software

Job description

Baylor Scott & White Institute for Rehabilitation

Austin, TX (Cedar Park East)

Patient Service Specialist (PSS) - Float

Hours: vary M- F between 7am - 7pm

PRN (as needed)

Candidate will be required to travel to multiple outpatient clinics.

Area of Coverage: Cedar Park, Manor, Mueller, Angus Rd, Tech Ridge, Avery Ranch, Round Rock Sundance, and Hutto

PRN rate: $21.00 per hour

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient