Patient Service Specialist - Medical Front Office

Select Medical; Aubrey (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Aubrey, TX is seeking a Patient Service Specialist (PSS) to join our front office team. You will greet patients, answer phones, schedule appointments and handle intake and data entry.

This role requires a HS diploma or GED, experience in customer service and knowledge of insurance verification; travel to other locations may be required. Starting salary is $18–$25 per hour, based on experience and equity.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare, medical, or dental office administration preferred.

Responsibilities

• Greet patients and answer phones.
• Process referrals, schedule patients, and complete intake.
• Data entry and insurance verification
• Obtain pre-authorizations and review benefits with patients
• Collect copays and manage billing reports
• Schedule patient appointments and operate front office
• Support therapists and therapy assistants
• Balance cash daily and make weekly deposits

Skills

Customer service

Data entry

Insurance verification

Appointment scheduling

Phone handling

Cash handling

Team collaboration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Aubrey, TX

Patient Service Specialist (PSS)

Shift Hours

Monday - Thursday

7am-7pm

Friday

7am-1pm

Compensation depends upon candidate's years of experience and internal equity.

Starting salary: $18 - $25 per hourbased off experience

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidateto provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans