Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Aubrey (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Aubrey, TX seeks a Patient Service Specialist to manage front-desk operations and patient scheduling. You will verify insurance, handle intake, and support therapists while delivering outstanding customer service.

The role requires a High School Diploma or GED and involves daily cash handling, data entry, and collaboration with care teams. Candidate may travel to other locations as needed.

Qualifications

• Strong customer service skills and ability to interact with patients.
• Knowledge of insurance verification processes.
• Experience in healthcare or dental office administration preferred.

Responsibilities

• Greets patients and directs them appropriately.
• Answers phones and schedules appointments.
• Handles patient intake and data entry accurately.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

High School Diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Aubrey, TX

Patient Service Specialist (PSS)

Shift Hours

Monday - Thursday

7am-7pm

Friday

7am-1pm

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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