Patient Service Specialist — Welcoming Front Desk

CityMD; Bloomfield (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD is seeking a Patient Service Representative in Bloomfield, NJ to warmly welcome patients, manage intake, and coordinate appointments. You will enter patient data, assist with paperwork, and liaise with the Billing department about insurance questions.

Strong communication, a friendly, can-do attitude, and ability to work in a fast-paced environment are essential. This on-site role pays $18.25 per hour with full-time hours and comprehensive benefits.

Qualifications

• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls, questions, etc. in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Customer service

Communication skills

Typing speed

Team player

Bilingual language skills

Education

High School Degree or GED

Job description

CityMD is seeking a Patient Service Representative in Bloomfield, NJ to warmly welcome patients, manage intake, and coordinate appointments. You will enter patient data, assist with paperwork, and liaise with the Billing department about insurance questions.

Strong communication, a friendly, can-do attitude, and ability to work in a fast-paced environment are essential. This on-site role pays $18.25 per hour with full-time hours and comprehensive benefits.