Patient Service Specialist — Medical Front Desk

Summit Health Management; Ramsey (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

CityMD in Ramsey, NJ is seeking a friendly Patient Service Representative to warmly greet patients and manage registrations. You will coordinate patient intake, enter data, assist with paperwork, and handle insurance questions while maintaining courteous, efficient service throughout each interaction.

The role requires a high school diploma or GED, excellent communication, and the ability to work in a fast-paced healthcare setting.

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience working in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer Proficiency and typing skills (~55 wpm).
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Entering/updating patient information in system.
• Assisting patients with paperwork.
• Scanning, updating and filing medical records.
• Answering phone calls in a prompt, polite manner.
• Processing insurance information and verifying eligibility.
• Handling cash and co-pays accurately.
• Providing outstanding customer service to every patient.

Skills

Customer service

Bilingual

Typing 55 wpm

Phone etiquette

Education

High School Diploma

GED

Job description

CityMD in Ramsey, NJ is seeking a friendly Patient Service Representative to warmly greet patients and manage registrations. You will coordinate patient intake, enter data, assist with paperwork, and handle insurance questions while maintaining courteous, efficient service throughout each interaction.

The role requires a high school diploma or GED, excellent communication, and the ability to work in a fast-paced healthcare setting.