Medical Front Desk & Patient Services Specialist

Summit Medical Group; Secaucus (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD in Secaucus, NJ is seeking a Patient Service Representative to warmly welcome incoming patients and coordinate efficient registrations. You will enter and update patient data, assist with paperwork, and liaise with the Billing team on insurance questions while delivering outstanding service.

This role requires a high school diploma, strong communication skills, and the ability to work in a high-volume setting. Bilingual abilities may be valued depending on site and patient mix.

Qualifications

• High School diploma or GED required.
• Welcoming, can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal, written, and interpersonal communication.
• Detail-oriented and a team player with strong computer skills.
• Flexible/adaptable in a continuously evolving environment.
• Bilingual skills may be required depending on site.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter and update patient information in the system.
• Assist patients with paperwork.
• Scan, update, and file medical records.
• Answer phone calls promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer literacy

Bilingual

Attention to detail

Team player

Typing speed 55 wpm

Education

High School Diploma or GED

Job description

CityMD in Secaucus, NJ is seeking a Patient Service Representative to warmly welcome incoming patients and coordinate efficient registrations. You will enter and update patient data, assist with paperwork, and liaise with the Billing team on insurance questions while delivering outstanding service.

This role requires a high school diploma, strong communication skills, and the ability to work in a high-volume setting. Bilingual abilities may be valued depending on site and patient mix.