Patient Service Specialist - Internal & Family Medicine

Summit Health Management; Clark (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in Clark, New Jersey, is seeking a patient-focused Front Desk/PSR to join our team. You will greet visitors, manage registration, schedule appointments, verify insurance, collect payments, and coordinate with clinical staff to keep patient flow smooth.

Ideal candidates have a high school diploma or GED, English proficiency, excellent customer service, and the ability to handle multiple tasks. Experience in a medical office helps.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptsly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
• Informs patients of delays in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

English communication

Multitasking

Education

High School Graduate or GED

Associate Degree preferred

Previous PSR experience preferred

Job description

Summit Health Management in Clark, New Jersey, is seeking a patient-focused Front Desk/PSR to join our team. You will greet visitors, manage registration, schedule appointments, verify insurance, collect payments, and coordinate with clinical staff to keep patient flow smooth.

Ideal candidates have a high school diploma or GED, English proficiency, excellent customer service, and the ability to handle multiple tasks. Experience in a medical office helps.