Patient Services & Scheduling Specialist

Summit Health; Clifton (NJ); On-site; USD 24,000 - 29,000; Full time

Job summary

Summit Health in Clifton, NJ is seeking a friendly, organized Patient Access Associate to handle front-desk duties and patient flow. You will greet patients, guide check-in, collect payments, and verify insurance information, ensuring accurate data entry.

You will coordinate with clinicians and staff to keep schedules smooth, handle registrations, and support payments and deposits while maintaining patient confidentiality and service excellence.

Qualifications

• High School Graduate or GED required; Associate degree preferred.
• Experience with PSR (patient service representative) preferred.
• Able to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology.
• Basic proficiency in computer use; experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families professionally and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent service.
• Answers calls promptly, directs them, and takes accurate messages.
• Informs patients of delays and assists with comfort.
• Posts self-pay charges, collects payments, and issues receipts.
• Reconciles daily payments and deposits.
• Opens/closes batches and reconciles collections.
• Scans insurance cards, processes verifications, and updates accounts.
• Schedules appointments per guidelines and confirms as needed.
• Schedules orders for diagnostic tests and procedures.
• Works with clinical staff for pre-authorizations.
• Completes referrals in systems.
• Communicates problems to supervisor promptly.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows-based computer

Job description

Summit Health in Clifton, NJ is seeking a friendly, organized Patient Access Associate to handle front-desk duties and patient flow. You will greet patients, guide check-in, collect payments, and verify insurance information, ensuring accurate data entry.

You will coordinate with clinicians and staff to keep schedules smooth, handle registrations, and support payments and deposits while maintaining patient confidentiality and service excellence.