Patient Service Specialist - Full-Time, Benefits Eligible

Hugh Chatham Health, Inc.; Mequon (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

Retirement plans

Job summary

Advocate Health is seeking a Front End Staff member in Mequon to support patient intake, registrations and records. You will help create the initial electronic health record, verify demographic and insurance data, and collect co-pays in a high-volume environment.

Responsibilities include greeting patients, answering calls, coordinating appointments, and assisting with patient portal guidance. Excellent communication and HIPAA compliance are essential to success.

Qualifications

• Ability to work in a high profile and high stress area with deadlines.
• Must multitask and prioritize work in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Creates the initial electronic health record that forms the patient medical record foundation.
• Registers patients, verifies demographics and insurance, collects co-pays.
• Greets patients, answers calls, and maintains professional customer service.
• Operates department systems and supports scheduling, follow-ups, and tests.

Skills

Customer service

HIPAA compliance

Multitasking

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health is seeking a Front End Staff member in Mequon to support patient intake, registrations and records. You will help create the initial electronic health record, verify demographic and insurance data, and collect co-pays in a high-volume environment.

Responsibilities include greeting patients, answering calls, coordinating appointments, and assisting with patient portal guidance. Excellent communication and HIPAA compliance are essential to success.