Patient Experience & Registration Specialist

Carolinas Medical Center; Mequon (WI); On-site; USD 27,000 - 41,000; Full time

Job summary

Carolinas Medical Center in Mequon, WI is seeking a Front End Staff member to support patient registration and the front desk workflow. You will create the initial electronic health records, verify patient information, and discuss financial responsibilities with patients while maintaining HIPAA compliance.

The role involves scheduling, coordinating reminders, and providing courteous service to patients and visitors in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to perform in a high-stress, fast-paced environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Create and manage the initial electronic health record to support patient care and prevent duplicate records.
• Register patients, verify demographics, guarantor and insurance information, and collect co-pays.
• Explain financial responsibilities to patients and refer to Financial Advocates as needed.
• Schedule appointments and coordinate cancellations, reschedules, reminders, and follow-ups.
• Provide exceptional customer service and maintain patient confidentiality per HIPAA.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Carolinas Medical Center in Mequon, WI is seeking a Front End Staff member to support patient registration and the front desk workflow. You will create the initial electronic health records, verify patient information, and discuss financial responsibilities with patients while maintaining HIPAA compliance.

The role involves scheduling, coordinating reminders, and providing courteous service to patients and visitors in a fast-paced environment.