Patient Access & Front Desk Specialist

Advocate Health Care; Mequon (WI); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan with employer match

Educational assistance

Résumé du poste

Advocate Health Care is seeking a Front End Staff member in Mequon, WI to support patient registration, financial interactions, and portal education. The role requires initiative, accuracy, and a strong customer-focused approach in a fast-paced environment.

Responsibilities include creating electronic health records, verifying insurance details, collecting co-pays, and guiding patients through scheduling and billing processes.

Qualifications

• Knowledge of patient registration processes and EHR basics.
• Ability to collect and verify demographic, guarantor, and insurance information.
• Strong privacy and confidentiality practices under HIPAA.

Responsabilités

• Create initial electronic health record foundations for patient care team.
• Check in and register patients; collect co-pays and payments.
• Explain financial obligations to patients and discuss insurance coverage.
• Educate patients on the patient portal and scheduling procedures.
• Maintain confidentiality and comply with regulatory requirements.
• Greet patients and provide exceptional customer service to all visitors.

Connaissances

Registration procedures

Patient service

HIPAA compliance

Communication skills

Cash handling

Multitasking

Problem solving

Formation

High School Diploma or GED

Description du poste

Advocate Health Care is seeking a Front End Staff member in Mequon, WI to support patient registration, financial interactions, and portal education. The role requires initiative, accuracy, and a strong customer-focused approach in a fast-paced environment.

Responsibilities include creating electronic health records, verifying insurance details, collecting co-pays, and guiding patients through scheduling and billing processes.