Patient Access Specialist

Advocate Health; Mequon (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Retirement Plans

Educational Assistance Program

Job summary

Advocate Health is hiring a Front End Staff at the East Mequon location. This full-time role (40 hours per week) involves patient check-in, registration, and front desk support within a busy healthcare team.

You will gather insurance information, collect co-pays, and help patients navigate the portal and services. The position requires strong customer service, accuracy, and HIPAA awareness, with a schedule Monday through Friday and occasional Saturday coverage.

Qualifications

• Must have high school diploma or GED.
• Excellent customer service and ability to multitask in a fast-paced healthcare setting.
• Proficient computer skills including EHR systems and Microsoft Office.

Responsibilities

• Create the initial electronic health record for new patients to establish the medical record.
• Check in and register patients; collect demographic, guarantor, and insurance information.
• Discuss and collect co-pays and out-of-pocket responsibilities; ensure HIPAA compliance.

Skills

Excellent customer service

Multitasking

Typing skills

HIPAA compliance

Education

High School Diploma or GED

Tools

Electronic health records (EHR)

Job description

Advocate Health is hiring a Front End Staff at the East Mequon location. This full-time role (40 hours per week) involves patient check-in, registration, and front desk support within a busy healthcare team.

You will gather insurance information, collect co-pays, and help patients navigate the portal and services. The position requires strong customer service, accuracy, and HIPAA awareness, with a schedule Monday through Friday and occasional Saturday coverage.