Patient Concierge & Front Desk Specialist

Mercy Co; Springfield (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and tuition support

Matched retirement plans (32+ hours)

Job summary

Mercy Hospital in Springfield, MO is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and guide the healthcare journey with warmth and professionalism.

As the first point of contact, you will schedule appointments, verify information, answer calls, and support clinicians to keep daily operations running smoothly, creating a welcoming experience for every patient.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency, including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and uphold privacy standards.
• Adaptability and professionalism in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training following hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Professionalism

Adaptability

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Mercy Hospital in Springfield, MO is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and guide the healthcare journey with warmth and professionalism.

As the first point of contact, you will schedule appointments, verify information, answer calls, and support clinicians to keep daily operations running smoothly, creating a welcoming experience for every patient.