Patient Service Representative - Mercy Clinic Gastroenterology

Mercy; St. Louis (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision

Dependent Care FSA

Paid parental leave

401k with match

PTO for volunteering

Competitive salary

Career growth

Job summary

Mercy Clinic Gastroenterology in St. Louis, MO seeks a Patient Service Representative to be the first point of contact for patients and visitors.

You will manage front desk operations, verify identities, register patients, and coordinate scheduling to ensure a positive, seamless patient experience. Responsibilities include answering phones, billing-related clerical tasks, maintaining EHR accuracy, handling inquiries, and supporting clinic operations with a patient‑focused approach.

Qualifications

• Greet and register patients; verify identity and manage check‑in/check‑out.
• Explain procedures and estimate patient charges and wait times.
• Maintain accurate patient information and documentation in the EHR system.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Medical terminology

Insurance billing

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Mercy Clinic Gastroenterology

Location: 10012 Kennerly Road, Suite 102, St. Louis, MO 63128

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Patient Service Representative - Mercy Clinic Gastroenterology

Location: 10012 Kennerly Road, Suite 102, St. Louis, MO 63128

Schedule: Full Time | 40 Hours/Week | Mon-Fri | 7:30am -4pm or 8am -4:30pm

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Mercy Key Benefits

• Tuition Reimbursement up to $2,000 for continuing education after 12 months
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service Representative Patient Service Rep PSR Full Time Day Shift Clinic Outpatient