Patient Service Specialist — Front Desk & Patient Care Pro

Concentra; Saint Paul (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision plans

Paid time off

Job summary

Concentra is seeking a Patient Service Specialist to join our patient care team. The role involves welcoming patients, registering and scheduling, handling multi-line calls, and ensuring accurate paperwork within our patient management system.

Applicants should have a High School Diploma or GED and 6 months to 1 year of experience. Strong customer service, attention to detail, and professional communication are essential, with a focus on HIPAA compliance and quality patient experiences.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year experience preferred.
• Knowledge of state occupational medicine requirements is a plus.

Responsibilities

• Greet patients and visitors.
• Check in/out patients in the management system.
• Explain forms and ensure proper completion.
• Answer calls and direct to appropriate staff.
• Schedule and reschedule appointments; send reminders.

Skills

Customer service

Attention to detail

Communication

Data entry

Front office operations

Microsoft Office

HIPAA compliance

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to join our patient care team. The role involves welcoming patients, registering and scheduling, handling multi-line calls, and ensuring accurate paperwork within our patient management system.

Applicants should have a High School Diploma or GED and 6 months to 1 year of experience. Strong customer service, attention to detail, and professional communication are essential, with a focus on HIPAA compliance and quality patient experiences.