Patient Experience Specialist — Part-Time

Advocate Health Care; Aurora (IL); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Total rewards program

Paid Time Off

Health benefits and retirement options

Job summary

Advocate Health Care in Aurora is seeking a Part-time Patient Service Representative to support the ambulatory care team at Aurora Medical Group. You will assist providers, connect with patients, and ensure a seamless, compassionate experience during scheduling, registration, billing, and records management.

The role requires 1–2 years of customer service, with ability to handle difficult calls. Schedule includes clinic hours, weekends and holidays as needed, with part-time hours (20 per week)

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Scheduling

Billing

Medical coding

Registration

Education

High school diploma or equivalent

Tools

Billing software

EMR/PHR systems

Job description

Advocate Health Care in Aurora is seeking a Part-time Patient Service Representative to support the ambulatory care team at Aurora Medical Group. You will assist providers, connect with patients, and ensure a seamless, compassionate experience during scheduling, registration, billing, and records management.

The role requires 1–2 years of customer service, with ability to handle difficult calls. Schedule includes clinic hours, weekends and holidays as needed, with part-time hours (20 per week)