Ambulatory Care Patient Service Specialist

Advocate Health; Park Ridge (IL); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,

Flexible Spending Accounts

Parental leave

Retirement plan

Educational Assistance Program

Job summary

Advocate Medical Group in Park Ridge, IL is seeking a Patient Service Representative to support providers and connect with patients, ensuring a compassionate, seamless experience. The role emphasizes front-line service in a busy ambulatory setting.

The position requires 1–2 years of customer service experience or similar, a high school diploma, and the ability to handle difficult callers and patients while maintaining accuracy and empathy.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years related customer service experience preferred.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Delivers high-quality service to patients arriving for appointments or contacting the office.
• Billing Services: Ensures billing information is captured at time of service and follows up on missing data.
• Medical Record Services: Maintains accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Park Ridge, IL is seeking a Patient Service Representative to support providers and connect with patients, ensuring a compassionate, seamless experience. The role emphasizes front-line service in a busy ambulatory setting.

The position requires 1–2 years of customer service experience or similar, a high school diploma, and the ability to handle difficult callers and patients while maintaining accuracy and empathy.