Patient Service Specialist - ED - Torrey Pines

Scripps Health; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Scripps Health's Urgent Care team at Torrey Pines seeks a Patient Service Specialist on a per diem basis. You’ll be on the front line for patient registration, insurance checks, and check-in/check-out with a focus on accuracy and courtesy.

This role includes coordinating appointments, processing payments, and responding to billing inquiries. It requires strong communication, attention to detail, and a proactive customer-service mindset in a fast-paced environment.

Qualifications

• Proficiency with computer applications and basic math for payments.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; deadline-driven.

Responsibilities

• Register patients, verify demographic and insurance information.
• Process payments and handle patient billing inquiries.
• Manage patient check-in and check-out with accurate documentation.
• Assist with scheduling, referrals, authorizations, and price estimates.
• Coordinate department communications and travel planning as needed.
• Support clinical staff and act as a patient-care team member.

Skills

Customer service

Communication

Mathematical skills

Money handling

Organizational skills

Analytical skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

This is a Casual position (per diem, non-benefitted) with a varied schedule and 12 hour shifts (includes some weekends and holidays) located at our Scripps Clinic in Torrey Pines.

You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Scripps is a Great Place to Work Certified company for 2026.

Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.

We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Torrey Pines as a Patient Service Specialist - ED in the Urgent Care department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines .

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.