Patient Services Representative

DAP Health; El Cajon (CA); On-site; USD 63,039,000 - 71,635,000; Full time

Job summary

DAP Health in California is seeking a Patient Services Representative to greet patients, register new visits, collect demographics, verify insurance, and direct individuals to the appropriate care pathways. The role emphasizes accurate data entry, friendly service, and efficient multitasking in a fast-paced clinic.

The ideal candidate has at least one year in a medical front office, familiarity with EHR systems, and strong communication.

Qualifications

• At least 1 year of front office medical experience preferred.
• Experience with medical terminology, insurance, and referrals.
• Current BLS certification through AHA or ARC.

Responsibilities

• Greet and assist patients warmly, ensuring a welcoming and caring environment
• Register new patients and those re-entering care, collecting demographics and guarantor info
• Identify patients needing program assistance and refer to Care Coordinator for enrollment
• Answer calls within 3-4 rings and return voicemails the next business day
• Schedule follow-up appointments and manage confirmations and rescheduling
• Verify insurance coverage for services on the date of visit
• Assist patients with MyChart enrollment and messages
• Assist patients with using tablets to obtain demographic information for electronic records
• Process insurance eligibility checks and scan documents into the EHR
• Collect co-pays and outstanding balances at check-in

Skills

HIPAA compliant

MS Office

Database input

Excellent communication

Bilingual Spanish/English

Education

BLS Certification (AHA/ARC)

1 year front office / medical office experience

EHR experience

Tools

EHR software

Job description

Job DetailsJob Location: Centro Medico El Cajon - El Cajon, CA 92020Position Type: Full TimeSalary Range: $22.00 - $25.00 HourlyJob Category: Health CareJob Summary

Under the direction of the Clinic Manager, Clinic Administrator, or Patient Services Representative Supervisor, the Patient Services Representative plays a key role in providing exceptional customer service to patients by greeting them warmly, answering any inquiries they may have, and ensuring they have a positive experience during their visit. The Patient Services Representative must have a strong attention to detail and the ability to multitask in a fast-paced environment. This position requires excellent interpersonal and customer services skills and must be courteous and helpful to everyone walking into a clinic.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Greet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared for
• Register new patients and patients who have fallen out of care either in person or over the phone
• Gather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visit
• Identify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollment
• Answer incoming calls within 3-4 rings and make patient calls in a courteous and professional manner
• Return voicemails by the end of the next business day
• Schedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicated
• Ensure that appropriate insurance is selected for services rendered for the date of the scheduled visit
• Check patients in and out for scheduled or walk-in appointments
• Ensure patients are empaneled according to provider of record and keep up to date with the provider's panel management
• Assist and encourage patients with signing up for MyChart
• Answer MyChart patient messages related to registration and/or appointment scheduling
• Assist patients using tablets or other devices to obtain demographic information required to establish electronic record as needed
• Run, review, and demonstrate understanding of insurance eligibility
• Scan all information pertaining to registration into EHR
• Monitor and respond to website inquiries requesting new patient information
• Collect and turn in Release of Information (ROI) to HIM department
• Collect applicable co-pays and outstanding balances at time of check in
• Keep track of daily incoming documentation for providers
• Follow up on no-shows and send out no-show letter as stated on no-show workflows
• Advise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable)
• Keep supervisor informed of office equipment upkeep/maintenance
• Complete appointment confirmation calls for unconfirmed patients 24 hours prior
• Perform other duties as assigned

QualificationsRequired Skills/Abilities

• Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant
• Proficiency in MS Office applications
• Computer expertise in database input
• Effective communication skills, both written and oral
• Excellent customer service skills
• Bilingual in Spanish/English, preferred

Education and Experience

• At least 1 year of experience in medical front office operations preferred – including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations
• Previous experience working with Electronic Health Records preferred
• Current BLS certification obtained through the American Heart Association or American Red Cross

Working Conditions/Physical Requirements

• Ability to lift 24 pounds
• Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations