Patient Service Specialist - ED - Torrey Pines

Scripps; California; On-site; USD 30,000 - 39,000; Full time

Job summary

Scripps Health in California is seeking a Patient Service Specialist - ED for the Urgent Care department at Scripps Clinic Torrey Pines. This casual per diem role involves front-line registration, eligibility checks, and coordinating patient flow to ensure a positive patient experience.

You'll handle check-in/out, verify demographics and insurance, and assist with billing inquiries, appointments, and referrals, while supporting the clinical team in delivering high-quality care.

Qualifications

• Experience in front-desk patient registration and check-in processes.
• Ability to verify patient demographics and insurance information.
• Comfort handling payments and basic billing inquiries.
• Strong customer service and clear communication with patients and staff.

Responsibilities

• Interact with patients, payers, and providers to gather information for accurate registration.
• Receive and route messages and handle billing inquiries as needed.
• Manage patient check-in and check-out, verify demographics and insurance, collect responsibility, and assist with end-of-day reporting.
• Assist with HPE eligibility discussions and price estimates for patients.
• Schedule and reschedule patient appointments according to guidelines.
• Coordinate scheduling, meeting, and travel needs; assist with reports as needed.
• Display proactive customer service by listening to patients and involving leadership when needed.
• Support clinical staff as a member of the patient care team.

Skills

Customer service

Communication

Insurance verification

Registration & check-in

Scheduling

Education

High school diploma or equivalent

Job description

This is aCasualposition (per diem, non-benefitted) with a varied schedule and 12 hour shifts (includes some weekends and holidays) located at our Scripps Clinic in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Torrey Pines as a Patient Service Specialist - ED in the Urgent Care department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical staff in the care of the patient.