Patient Experience & Scheduling Specialist

Intermountain Healthcare Inc.; Parker (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a compassionate Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out patients, verify information, and resolve basic patient needs to ensure a superior experience.

The role emphasizes accurate data entry, coordination with care teams, and handling insurance information while promoting financial assistance options.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver high-quality service.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provides courteous and professional connections with patients by phone, in person or via secure messaging.
• Documents all calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals or consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains insurance cards, IDs, and signatures; verifies coverage and COB/Prior Authorizations when needed.
• Assists patients with forms for regulatory and billing needs, educates on financial assistance, and processes payments.

Skills

Customer service

Computer literacy

Interpersonal communication

PHI privacy

Team collaboration

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a compassionate Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out patients, verify information, and resolve basic patient needs to ensure a superior experience.

The role emphasizes accurate data entry, coordination with care teams, and handling insurance information while promoting financial assistance options.