Patient Service Specialist - Medical Front Office

Select Medical; Lakeway (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

PTO and Extended Illness Days

401(k) with company match

Disability insurance

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Lakeway, TX is seeking a Patient Service Specialist (PSS). This full-time role requires coordinating patient intake, scheduling, and insurance verification while delivering excellent front-office support at outpatient centers.

The position is entry-level with a starting salary of $19–$25 per hour, dependent on experience. Benefits include health/dental/vision, PTO, 401(k) with company match, and disability coverage.

Qualifications

• HS diploma or GED required.
• Preferred experience in customer service or healthcare office administration.

Responsibilities

• Greets patients and answers phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedules patient appointments.
• Operates front office of outpatient centers.
• Supports therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Communication

Organizational skills

Education

HS diploma or GED

Tools

Insurance verification

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Lakeway, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 -$25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidateto provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans