Patient Service & Scheduling Specialist

St. Joseph Hospital; Nashua (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

St. Joseph Hospital in Nashua, NH seeks Patient Service Representatives (PSRs) to perform daily front-office duties for a multi-physician outpatient practice.

PSRs serve as the frontline ambassadors, delivering high levels of customer service and acting as liaisons between patients and our care teams. The role requires a High School Diploma or GED, experience in a medical office setting, and knowledge of HIPAA requirements.

Qualifications

• High School Diploma or GED required.
• Experience in a medical office with duties such as filing, answering phones, patient registration, scheduling, and billing is preferred.
• HIPAA awareness and maintaining patient confidentiality is essential.

Responsibilities

• Greet and assist patients and visitors professionally.
• Register patients and verify demographics and insurance information.
• Answer and route incoming calls and messages.
• Post payments and assist with basic charge entry.
• Schedule appointments and coordinate with providers.
• Maintain confidentiality and comply with HIPAA and hospital policies.

Skills

Customer service

HIPAA compliance

Phone handling

Medical office procedures

Education

High School Diploma/GED

Tools

ICD-9 & CPT coding

Job description

St. Joseph Hospital in Nashua, NH seeks Patient Service Representatives (PSRs) to perform daily front-office duties for a multi-physician outpatient practice.

PSRs serve as the frontline ambassadors, delivering high levels of customer service and acting as liaisons between patients and our care teams. The role requires a High School Diploma or GED, experience in a medical office setting, and knowledge of HIPAA requirements.