PATIENT SERVICE REPRESENTATIVE

Covenant Health; Bangor (ME); On-site; USD 23,000 - 32,000; Full time

Job summary

St. Joseph Hospital in Bangor, ME seeks Patient Service Representatives to perform a variety of daily office functions for a multi-physician outpatient practice.

PSRs serve as ambassadors, acting as the liaison between the practices and patients, visitors, and guests, and should consistently display a high level of customer service as the first impression in our facilities. Education: High School Diploma/GED.

Qualifications

• Education: High School Diploma/GED.
• Experience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.
• Certification: Medical Terminology preferred
• Other Skills Required: HIPAA requirements and the highest level of ethical standards.

Responsibilities

• Perform daily office tasks in a multi-physician outpatient practice.
• Serve as liaison between patients and the practice, providing high-level customer service.
• Be the first point of contact for patients, visitors and guests entering the facilities.

Education

High School Diploma/GED

Job description

Job Summary

Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

JOB REQUIREMENTS

Education:High School Diploma/GED

Experience:PSRs must be competent and knowledgeable ofduties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

Certification:Medical Terminology preferred

Other Skills Required:

The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range

$16.89 - $23.25

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

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