Patient Service Rep

Covenant Health; Milford (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

St. Joseph Hospital is seeking Patient Service Representatives to support a multi-physician outpatient practice.

PSRs serve as the first point of contact, providing friendly, accurate registration and responsive service to patients, visitors, and guests. The role includes front-desk duties such as patient registration, scheduling, posting payments, charge entry, coding basics, and medical records processing, all while upholding HIPAA standards.

Qualifications

• High School Diploma or GED required.
• Experience in a medical office setting and familiarity with patient registration, posting payments, scheduling, and coding basics.
• Certification in Medical Terminology preferred.

Responsibilities

• Greet patients and serve as the first point of contact in the outpatient setting.
• Register patients, verify insurance, and collect necessary information.
• Answer phone calls, schedule appointments, and assist with patient flow.
• Post payments, perform charge entry, and handle basic ICD-9 & CPT coding tasks.
• Maintain accurate medical records and ensure HIPAA compliance.
• Support other staff and physicians as needed.

Skills

Customer service

Medical office experience

Communication skills

Telephone etiquette

Education

High School Diploma/GED

Job description

Job Summary:

Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

JOB REQUIREMENTS

Education:High School Diploma/GED

Experience:PSRs must be competent and knowledgeable ofduties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

Certification:Medical Terminology preferred

Other Skills Required:

The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

• Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• Collaboration We work in partnership, dialogue and shared purpose to create healthy communities.
• Excellence We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

$17.73 - $24.42

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

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