Patient Access Specialist

Summit Health Management; Rutherford (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a courteous Patient Service Representative to greet patients, manage registrations, verify insurance, and handle payments in a Rutherford, NJ office. This role supports timely patient flow and accurate record updates in a busy multispecialty setting.

You will answer phones, schedule appointments, and coordinate with clinical staff to ensure smooth operations. Strong English communication and customer service are essential for daily interactions.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent customer service and clear communication in English.
• Ability to manage multiple tasks in a fast-paced medical office.

Responsibilities

• Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers telephone promptly, directs calls, takes messages, and delivers them to the right staff.
• Updates patient information, verifies insurance, and processes payments and receipts.
• Schedules appointments and handles pre-authorizations and referrals.
• Performs general clerical duties such as scanning, filing, and mailings.

Skills

Customer service

English communication

Multitasking

Professional demeanor

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management Systems

Windows-based environment

Job description

VillageMD is seeking a courteous Patient Service Representative to greet patients, manage registrations, verify insurance, and handle payments in a Rutherford, NJ office. This role supports timely patient flow and accurate record updates in a busy multispecialty setting.

You will answer phones, schedule appointments, and coordinate with clinical staff to ensure smooth operations. Strong English communication and customer service are essential for daily interactions.