Patient Service & Scheduling Coordinator (Vision Care)

MyEyeDr; Natrona Heights (PA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental coverage

Vision coverage

401K with company match

Paid time off

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front-desk experiences during check-in and check-out. The role includes training and tools to learn the vision care industry and provide top-notch patient service.

Weekend and evening shifts are required, and this position reports to the Office General Manager. You will verify insurance options, confirm appointments, and support the office with multitasking duties while helping patients see their best lives.

Qualifications

• Front desk or reception experience required.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication.
• Team player with a collaborative mindset.

Responsibilities

• Provide patients a personalized check in/out process experience that is timely, seamless, and positive.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Organized

Multitasking

Communication skills

Team player

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front-desk experiences during check-in and check-out. The role includes training and tools to learn the vision care industry and provide top-notch patient service.

Weekend and evening shifts are required, and this position reports to the Office General Manager. You will verify insurance options, confirm appointments, and support the office with multitasking duties while helping patients see their best lives.