Patient Service Representative Supervisor

JCMG; Jefferson City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

PTO 148 hours

401K with employer match

Tuition reimbursement

Medical Assistant training program

Job summary

JCMG in Jefferson City, MO, is seeking a Patient Service Representative Supervisor to oversee PSR staff, focusing on efficient patient registration and billing support.

The role emphasizes staff development, KPI reporting, and ensuring excellent patient satisfaction in a hands-on, on-site environment.

Qualified candidates have 2 years in customer service, healthcare exposure, and familiarity with medical terminology.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years in customer service; healthcare receptionist experience preferred.
• Knowledge of medical billing preferred.
• Strong computer literacy and clerical skills.
• Familiarity with medical terminology.

Responsibilities

• Orient, train, and evaluate patient service representatives.
• Direct daily PSR activities tied to patient registration.
• Maintain knowledge of insurance, eligibility, and payments.
• Demonstrate strong interpersonal communication with staff and patients.
• Educate PSRs to ensure high patient satisfaction.
• Generate monthly KPI reports on front-office metrics.
• Manage PSR teams across divisions to ensure workflow compliance.

Skills

Customer service

Computer literacy

Medical terminology

Office equipment

Medical billing knowledge

Education

High school diploma or GED

Tools

Office equipment

Job description

Position:Patient Service Representative Supervisor

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: On-Site

Job Id:2385

# of Openings:1

Position posted: 8/31/2026

RESPONSIBILITIES

Job Specific Competencies:

• Responsible for the orientation, development, training, and ongoing evaluation of the patient service representatives (PSR).
• Directs daily activities and operations of patient service representative staff as it related to patient registration.
• Maintains a comprehensive knowledge of insurance plans, patient eligibility protocols, and the collection of patient payments.
• Exhibits a high level of interpersonal communication with staff and patients.
• Actively seeks to educate and train patient service representatives in a variety of areas to provide the highest level of patient satisfaction.
• Responsible for production of monthly KPI to management as it relates to front office demographics, payment collection, and ad-hoc reporting as instructed.
• Effectively manages patient service representatives across assigned divisions to ensure compliance with organizational workflows and procedures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school graduate or GED

Experience:

• Minimum of 2 years’ experience in customer service setting, preferably six months of receptionist experience in a healthcare setting

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Knowledge of medical billing preferred
• Computer literate and general clerical skills
• Experience with office equipment
• Medical terminology desired

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program