Patient Financial Representative

JCMG; Jefferson City (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

PTO (paid time off)

401K with employer match

Tuition reimbursement

Job summary

JCMG in Jefferson City, MO is seeking a Patient Financial Representative to manage patient charges, payments, and insurance questions. You will work with clinic staff to resolve balances while ensuring accurate documentation in eClinicalWorks and HST. This role supports collections when needed and requires collaboration with physicians and staff.

The position offers a hybrid work environment, comprehensive benefits, and opportunities for professional growth within a healthcare setting.

Qualifications

• High school diploma or GED; associate degree preferred.
• Minimum of one year in a customer service role.
• Familiar with medical office practices; background in medical billing preferred.
• Knowledge of medical billing/collection practices and insurance procedures.

Responsibilities

• Assist patients or their representatives with questions about charges, payments, and insurance.
• Resolve balances in accordance with JCMG policies.
• Collaborate with clinic staff and physicians on delinquent balances.
• Document activities in patient accounts using eClinicalWorks and HST.
• Recommend outstanding balances for collection when appropriate.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Interpersonal communication

Teamwork

Computer applications

Medical billing

Medical coding

Insurance procedures

Regulatory knowledge

Education

High school diploma or GED

Associate degree preferred

Tools

eClinicalWorks

HST

Job description

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: Hybrid

Job Id:2206

# of Openings:1

RESPONSIBILITIES

The Patient Financial Representative provides Customer Service by working directly with the patient or patient representative to answer questions or concerns relating to charges, payments, and insurance coverage. Communicates with the patient or patient representative regarding their financial obligation with the goal of effectively resolving the outstanding balance according to JCMG policies. Collaborates with clinic staff and physicians regarding patients with delinquent account balances. Documents activities in the patient’s account notes in eClinicalWorks and HST. Recommends outstanding account balances for the collection process as appropriate. Performs all other duties as assigned by supervisor.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors always.

MINIMUM QUALIFICATIONS

Education

• High school diploma or GED.
• Associate degree preferred.

Experience

• Minimum of one year in a Customer Service role.
• Familiar with medical office practices preferred.
• Background in medical billing preferred.

Certification/License

• N/A

Knowledge/skills/Abilities

• Knowledge of medical billing/collection practices, basic medical coding, insurance agency operating procedures and practices, governmental legal and regulatory provisions related to collection activities.
• Skill with computer applications.
• Must possess strong interpersonal skills and the ability to communicate effectively with patients, co-workers and management.
• Must be able to work effectively as a team member.

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program