Patient Service Representative - Laboratory

JCMG; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

PTO 148 hours

401K match

Tuition reimbursement

MA training program

Job summary

JCMG in Jefferson City, MO is seeking a patient access specialist to check patients in and out, manage demographics and insurance records, and support scheduling and billing processes.

The role emphasizes friendly phone communication, accurate data handling, and adherence to safety and infection control protocols. A high school diploma or GED is required; at least one year of customer service experience, preferably in healthcare, is expected.

Qualifications

• High school diploma or GED is required.
• Minimum of one year experience in customer service, preferably six months receptionist experience in a healthcare setting.
• Experience with office equipment.

Responsibilities

• Check patients in and out for clinic visits.
• Maintain patient demographics and insurance records.
• Demonstrate knowledge of basic insurance and billing procedures.
• Perform routine duties related to scheduling, payments and co-pays.
• Perform secretarial duties in a timely and efficient manner.
• Ensure customer-friendly telephone communication.
• Provide appropriate safety and infection control measures.

Skills

Articulate

Phone communication

Education

High school diploma or GED

Tools

Office equipment

Job description

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: On-Site

Job Id:2402

# of Openings:1

Position posted: 10/1/2026

HOURS: Monday - Friday 6:45 AM - 3:45 PM

RESPONSIBILITIES

Job Specific Competencies:

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED

Experience:

• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
• Experience with office equipment

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Articulate
• Good telephone communication skills

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program