Patient Service Representative - Laboratory

Jefferson City Medical Group; Jefferson City (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance & disability

Generous PTO

401K with employer match

Tuition reimbursement

Job summary

Jefferson City Medical Group seeks a friendly receptionist to manage patient check-in and check-out, verify demographics and insurance, and handle basic scheduling.

The role requires clear telephone communication, accuracy with records, and adherence to safety and infection control practices within a standard office environment.

Qualifications

• High school diploma or GED is required.
• Minimum of one year experience in a customer service setting, preferably six months receptionist experience in healthcare.

Responsibilities

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

Skills

Articulate

Telephone communication

Education

High school diploma or GED

Job description

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: On-Site

Job Id:2402

# of Openings:1

Position posted: 10/1/2026

HOURS: Monday - Friday 6:45 AM - 3:45 PM

RESPONSIBILITIES

Job Specific Competencies:

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED

Experience:

• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
• Experience with office equipment

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Articulate
• Good telephone communication skills

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program