Patient Service Representative - River's Edge Pediatrics

Central Ohio Primary Care; Westerville (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Central Ohio Primary Care in Westerville, OH seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, verify insurance, collect copays, and schedule follow-ups, while delivering a compassionate, HIPAA-compliant experience.

You will collaborate with clinical staff, manage phone and email inquiries, and perform clerical tasks to support daily operations. This full-time role offers benefits and growth opportunities within a patient-centered

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Responsibilities

• Greet patients and complete established check-in procedures upon arrival; registration and data entry of patient information and insurance verification
• Collect copays, deductibles and/or outstanding balances
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalation inquiries when needed
• Complete clerical tasks including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations
• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone
• Communicate regularly with clinical staff to ensure patients and office needs are met; collaborate with team to create a positive patient experience

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA compliance

Teamwork

Leadership by example

EHR systems

Microsoft Office

Data entry

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Data entry

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday 7:30am - 5pm
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalation inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)