Patient Service Representative- Westerville Internal Medicine

Central Ohio Primary Care Physicians,Inc; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a friendly front desk/clerical professional to join our Westerville, OH office.

The role starts at the front desk and may cross-train for clinical assistant duties, ensuring a positive patient experience in-person, telehealth, or by phone. You will greet patients, verify insurance, collect copays, and schedule follow-up visits while supporting office personnel.

Qualifications

• 1 year of administrative experience in a healthcare related setting preferred
• High School diploma or GED required or at least six months customer service or healthcare experience

Responsibilities

• Greet patients and complete check-in procedures; register and verify insurance information
• Collect copays, deductibles, and/or outstanding balances
• Check-out patients and schedule follow-up appointments
• Answer phone calls and emails from patients and COPC departments
• Perform clerical tasks (mail, filing, scanning, scheduling, data input)
• Maintain patient confidentiality per HIPAA regulations
• Collaborate with clinical staff to ensure a positive patient experience

Skills

Interpersonal communication

Organizational skills

HIPAA knowledge

Customer service

Microsoft Office

EHR systems

Education

High school diploma or GED

Tools

Electronic Health Records (EHR) systems

Job description

Job Category: Clerical

Requisition Number: PATIE005243

• Posted : September 15, 2026
• Full-Time

Locations

Showing 1 location

Westerville, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This role will start as front desk and eventually be crossed-trained for clinical assistant duties.

• Full-Time/Benefits Eligible
• Monday - Friday 8a - 5p
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.