Patient Service Representative - River's Edge Pediatrics

Central Ohio Primary Care Physicians,Inc; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians,Inc. is seeking a Patient Service Representative for River's Edge Pediatrics.

You will be the first point of contact, ensuring a positive experience for patients and guests during visits, including in-person, telehealth, and phone interactions. Responsibilities include registration, insurance verification, collecting copays, scheduling follow-ups, and coordinating with clinical staff to meet office needs.

Qualifications

• 1 year of administrative experience in a healthcare setting (preferred).
• High School diploma or GED is required.
• Excellent interpersonal and verbal communication skills.
• Strong organizational and written communication skills.
• Ability to multi-task, prioritize, manage time effectively and respond to patients/visitors timely.
• Strong HIPAA knowledge and patient privacy awareness.
• Able to work independently and in a team; lead by example.
• Proficient in Microsoft Office and EHR systems.

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met; collaborate with the team.
• Greet patients and complete check-in procedures; handle registration and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Check out patients, schedule follow-up appointments, and communicate items at checkout.
• Answer calls and emails; direct or escalate inquiries as needed; arrange appointment reminders.
• Perform clerical tasks: mail, filing, scanning, scheduling, data entry, and general office support.
• Maintain confidentiality of patient data and HIPAA compliance.

Skills

Interpersonal communication

Verbal communication

Organizational skills

Written communication

Multi-tasking

HIPAA knowledge

Independent and team work

EHR systems proficiency

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Patient Service Representative - River's Edge Pediatrics

Job Category: Clerical

Requisition Number: PATIE005239

• Full-Time
• On-site

Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday 7:30am - 5pm
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.