Patient Service Representative - Riverside Pediatric Associates

Central Ohio Primary Care; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care in Columbus, OH seeks a friendly front desk administrator to ensure a positive patient experience from check-in to departure. This full-time role includes data entry, insurance verification, copay collection, and coordination with clinical staff to support a smooth visit.

You will handle calls and emails, maintain HIPAA confidentiality, and contribute to a well-organized, patient-centered office environment.

Qualifications

• High School diploma or GED required.
• 1 year of administrative experience in healthcare preferred.
• Excellent interpersonal and written communication skills.
• Strong knowledge of HIPAA guidelines.
• Ability to register patients and verify insurance.

Responsibilities

• Greet patients and complete registration including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and emails; schedule appointments as needed.
• Collaborate with clinical staff to ensure a positive patient experience.
• Maintain confidentiality and perform general clerical tasks.

Skills

Interpersonal communication

Verbal communication

Organizational skills

Multitasking

HIPAA compliance

EHR knowledge

Education

High School diploma or GED

Tools

Microsoft Office

EHR software

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday - Friday - 8:45am - 5:15pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)