Patient Service Representative- Westerville Internal Medicine

COPC Brand; Westerville (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

COPC Brand in Westerville, OH is seeking a friendly, detail-oriented front desk/administrative professional to join our healthcare team. You will greet patients, verify insurance, schedule visits, collect payments, and support clinical staff.

This role begins at front desk and may cross-train into clinical assistant duties. Strong communication, HIPAA compliance, data entry accuracy, and the ability to multitask in a busy office are essential.

Qualifications

• HS diploma or GED required; or at least six months of customer service or healthcare experience.
• 1 year of administrative experience in a healthcare setting preferred.
• Excellent interpersonal and written/vocal communication skills; able to work in a team and independently.

Responsibilities

• Greet patients and guide them through check-in and registration, including data entry and insurance verification.
• Collect copays, deductibles, and/or outstanding balances.
• Schedule follow-up appointments and communicate with patients at checkout.
• Answer phone calls and emails from patients and COPC departments; direct or escalate inquiries as needed.
• Perform clerical tasks (mail, filing, scanning, scheduling, data entry, fax inbox management).
• Maintain patient confidentiality per HIPAA requirements and stay current with regulations.

Skills

Interpersonal communication

HIPAA compliance

EHR literacy

Attention to detail

Time management

Education

High School diploma or GED

Tools

Electronic Health Records (EHR) system

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This role will start as front desk and eventually be crossed-trained for clinical assistant duties.

• Full-Time/Benefits Eligible
• Monday - Friday 8a - 5p
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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