Patient Service Representative- Westerville Internal Medicine

Central Ohio Primary Care; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care in Westerville, OH is seeking a friendly front desk team member who will greet patients, handle check-in, verify insurance, collect copays, and schedule follow-up visits. The role will start at front desk and later cross-train for clinical assistant duties, supporting clinicians and front office staff.

The ideal candidate has strong communication skills, attention to detail, and a commitment to HIPAA compliance.

Qualifications

• HS diploma or GED or 6 months customer service/healthcare experience.
• 1 year administrative experience preferred.
• Healthcare setting experience preferred.

Responsibilities

• Greet patients and complete established check-in procedures; responsibility for registration, including data entry and insurance verification.
• Collect copays, deductibles, and/or outstanding balances.
• Check patients out, schedule follow-ups, and communicate necessary items at checkout.
• Answer phone calls and email inquiries from patients and COPC departments; direct or escalate as needed.
• Complete clerical tasks including mail distribution, filing, scanning, scheduling, data input, and general support to office staff.
• Maintain confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Interpersonal communication

Customer service

Time management

HIPAA confidentiality

Microsoft Office

EHR systems

Education

High School diploma or GED

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This role will start as front desk and eventually be crossed-trained for clinical assistant duties.

• Full-Time/Benefits Eligible
• Monday - Friday 8a - 5p
• Westerville, OH
  

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)