Patient Service Representative - Riverside Pediatric Associates

COPC Brand; Dublin (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Riverside Pediatric Associates is hiring a Patient Service Representative to act as a key point of contact for patients, handling check-in, registration, and insurance verification. The role requires strong communication, HIPAA awareness, and teamwork in a fast-paced pediatric setting.

The position is full-time, on-site in Dublin, OH, with a Monday–Friday schedule and benefits eligibility. You will collaborate with clinicians to ensure a positive patient experience from arrival through departure.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year administrative experience in a healthcare setting.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Register patients and verify insurance while ensuring HIPAA compliance.
• Collect copays and outstanding balances.
• Answer phones and emails; route or escalate inquiries as needed.
• Coordinate with clinical staff to meet patient and office needs.
• Perform general clerical tasks and support office personnel.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

Microsoft Office

EHR systems

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Patient Service Representative - Riverside Pediatric Associates

Job Category: Clerical

Requisition Number: PATIE005255

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Dublin, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday - Friday - 8:45am - 5:15pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.