Patient Service Representative - Eastglen Pediatrics

COPC Brand; Reynoldsburg (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

COPC Brand in Reynoldsburg, OH is seeking a Patient Service Representative to provide exceptional patient experience from arrival through checkout. This role handles check-in, data entry, insurance verification, copay collection, and scheduling while ensuring HIPAA compliance and courteous, professional communication.

The position is full-time, with a standard Monday–Friday schedule and one rotating Saturday per month, supporting a patient-focused office in Reynoldsburg."

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting.
• Required: High School diploma or GED

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Register patients, verify insurance, and collect copays/deductibles/balances.
• Check out patients, schedule follow-ups, and communicate items at time of checkout.
• Answer phones and emails from patients and COPC departments, directing inquiries as needed.
• Perform clerical tasks (mail, filing, scanning, scheduling, data input) and support office staff.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Interpersonal communication

Organizational skills

HIPAA compliance

Data entry

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 7:45a - 8:15a to 4:45p to 5:30p (32-40 hours per week) One rotating Saturday per month.
• Reynoldsburg, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems)

Equal Opportunity Employer
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